MyLowe’s Promises Easy Home Improvement

Posted by Steve Kleber on Nov 08, 2011

Welcome to the Kleber & Associates blog! Here’s the latest on MyLowe’s Promises Easy Home Improvement

Are home improvement projects ever easy? Rarely. Lowe’s new online initiative promises to simplify those difficult trips to the hardware store. An online tool that allows users to create and maintain a home profile, MyLowe’s stores much more than basic information. From room dimensions, product assignments and wish lists to recent purchases such as interior-paint formulas and flooring, MyLowe’s promises easy access to home improvement.

Beyond basic purchase history, the site also keeps track of warranty information, opting for electronic versions of manuals and paperwork instead of paper versions, which often get lost in boxes and filing cabinets. Features still to come include tools for room renovations, online sharing and subscription purchases of routinely needed accessories such as water and air filters… eliminating questions like, “When did we last change this?” Lowe’s also plans to make a mobile application so users can access their information straight from their phones while shopping.

Will MyLowe’s live up to its claim to revolutionize, customize and simplify home improvement? It’s hard to tell, but combined with great deals and products that have done well in the market place (such as Valspar), paired with a promise to constantly improve the system, Lowe’s appears to be on the right track.

This entry was posted by Steve Kleber on Tuesday, November 8th, 2011 at 12:53 pm and is filed under Home Building & Design. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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  1. Janell says:

    As a Lowe’s employee, I have to say this program is a huge pain. We cannot scan the cards in the departments. I have had more than one customer request that I “scan their card” and I explain to them I can’t do that. They have to log on to their account on our computers, and that is time consuming. I lost a sale the other day, because a customer didn’t realize they had to have a password as well as an email address, and while explaining this to them, the woman I was helping left. The company should have installed kiosks in each store that could scan the cards and print out the information needed. Customers don’t realize the cards have to be initially scanned, then THEY have to go home and register them online. I’ve had several customers who don’t realize they have to register them at home, or don’t know they need a password, or something. I have a hard time promoting this program when the company hasn’t made it easy to use. Lowe’s forgets Americans are basically dumb and lazy, and unless they make it mindlessly easy for customers to use, it’s not going to go over well. Associates have barely had any training on this program either, so for me it’s a lose-lose situation.

  2. Steve Kleber says:

    Thank you for your comments, Janell! I appreciate your contribution, and your point-of-view certainly is an important one as MyLowe’s is so closely tied with the employee just as much as it is with the consumer. This goes to show there are two sides to every story…

    As with any new product or program launch, there are always bugs to be worked out. I hope for your sake, as well as the company and its other employees, these obstacles are met quickly with solutions that improve customer service as well as job satisfaction. Thanks again for sharing.

    Looking forward to new developments! … Steve